Job Description

TITLE: Credits & Collections Supervisor

TYPE: Permanent · Full-Time · Exempt

SALARY: $100,000 - $110,000 + bonus

LOCATION: Irving, TX · Hybrid

INDUSTRY: Commercial HVAC · Construction · Shared Services Finance

COMPANY INFO

A leading HVAC and construction platform with multi-state operations, operating with the discipline and governance of a publicly traded company. The organization continues to grow through acquisitions while maintaining strong financial controls, standardized processes, and operational excellence.

ROLE OVERVIEW

The Credits & Collections Supervisor plays a critical role in protecting cash flow and managing credit risk across operating companies. Reporting to the Accounts Receivable Manager, this role leads collections teams, oversees lien activity, manages bad debt reserves, and drives analytics-driven improvements in a fast-paced, acquisition-driven environment.

KEY RESPONSIBILITIES

Leadership & People Development

• Lead, coach, and develop collections specialists and senior specialists against KPIs and SLAs

• Serve as company signatory for unconditional lien documents and maintain lien law protocols

• Partner with BU Controllers, Sales, and Operations across multiple states

• Backfill direct reports as needed to ensure continuity

Operational Excellence

• Oversee daily collections operations and manage escalations

• Monitor aging, trends, and deliver actionable reporting to leadership

• Approve credits, refunds, and third-party collection referrals

• Manage bad debt reserves and write-offs per policy

• Direct lien-related processes including notices, waivers, filings, and releases

Analytics & Process Improvement

• Use data analysis to improve collections performance and reduce risk

• Drive automation initiatives and act as SME for system upgrades and UAT

• Lead acquisition integrations and ERP migrations

Compliance & Risk Management

• Enforce SOPs, internal controls, and compliance requirements

• Lead AR reviews, credit risk assessments, and monthly AR close

REQUIRED & PREFERRED QUALIFICATIONS

• Associate degree required; Bachelor’s preferred

• 7+ years progressive collections experience; 5+ years supervisory

• HVAC, construction, or project-based industry experience strongly preferred

• ERP experience required; Microsoft Dynamics 365 F&O strongly preferred

• Advanced Excel skills (Pivot Tables, Macros, analytics)

• Experience with ticketing/case management and automation tools