Title: Field Support Specialist

Employment Type: Contract 6+ months

Compensation Range: $35-$40/hr

Location: Santa Monica, CA

Work Schedule: M-F (4 in / 1 remote)

Industry: Consumer Packaged Goods

Company Overview

This organization operates within the consumer packaged goods space, supporting national and key account execution through a complex distributor and field sales network. The environment is fast-paced, highly cross-functional, and focused on operational precision and execution excellence.

Position Summary

The Execution & Content Operations Specialist supports national and key account execution by managing communication workflows, content accuracy, execution tools, and distributor-facing operations. This role ensures field-facing materials, platforms, and data are accurate, accessible, and aligned to enable strong execution across sales, category, distributor, and agency partners.

Key Responsibilities

·      Collect and compile monthly Key Account execution communications to support national and priority accounts

·      Ensure completeness through proactive outreach when required communications are missing

·      Adapt execution content into presentation-ready formats for internal field platforms

·      Track communication completion and publish finalized materials across internal platforms

·      Conduct user testing for content updates and ensure accessibility across distributor-facing tools

·      Maintain content accuracy, governance, and archival processes within centralized systems

·      Track and analyze engagement metrics across execution tools, content platforms, and digital assets

·      Maintain distributor communication lists and ensure data alignment across internal systems

·      Administer SKU accuracy, execution tools, and system updates to support field readiness

·      Support planogram enhancements and maintain execution system parameters

·      Review and resolve execution and audit disputes through compliance platforms

·      Deliver reporting on dispute trends and maintain training materials for audit agencies

·      Monitor shared inboxes and route operational issues appropriately

·      Identify opportunities for process improvements and support ad hoc operational requests

Required Qualifications

·      Bachelor’s degree or equivalent experience

·      2–5 years of experience in sales operations, content operations, or commercial support

·      Strong attention to detail and ability to manage multiple workflows simultaneously

·      Experience working with data, reporting, or engagement metrics

·      Strong communication and cross-functional collaboration skills

Preferred Qualifications

·      Experience within CPG, DSD, or distributor environments

·      Familiarity with execution tools, SKU management, or planogram processes

·      Exposure to content management systems and distributor communication platforms